Enterprise Customer Success Manager

📋 Description

• Develop strategies to foster long-term enterprise relationships and adoption.
• Collaborate with Enterprise Account Managers and Support to resolve issues and request features.
• Monitor usage and data to demonstrate value and improve health/adoption.
• Act as escalation point for complex queries and ensure timely resolutions.
• Identify upsell opportunities and support renewals to grow revenue.

🎯 Requirements

• Fluency in English and French essential.
• 2+ years in customer-facing SaaS roles.
• Analytical mindset; use data to measure customer health.
• Proven ability to manage multiple projects in a fast-paced environment.
• Exceptional communication to build trust with stakeholders across departments.
• Familiarity with Google Suite and Zoom; Planhat and HubSpot a plus.

🎁 Benefits

• Dedicated learning budget for skills growth.
• Work on cutting-edge solutions with weekly releases.
• Global, diverse team collaboration.
• Be part of a scaling SaaS unicorn.
• Regionally tailored rewards and benefits.