Enterprise Customer Success Manager - German Speaker

📋 Description

• Report to Director, Customer Success (DACH); drive customer success
• Build relationships with clients to drive Synthesia’s growth
• Educate clients on new video creation; collaborate with sales on onboarding
• Engage with multiple levels of the org, including C-suite
• Ideal for career growth in a fast-growing software company
• Based in Munich

🎯 Requirements

• Customer-facing CS/Account/Technical Account Management in B2B SaaS
• Experience managing a Book of Business with KPIs
• Track record in risk management, forecasting, and growth
• Establish trusted advisor relationships, driving value
• Onboard new clients and build key relationships early
• Coordinate regular client check-ins with senior stakeholders

🎁 Benefits

• Paid parental leave: 16 weeks primary, 5 weeks secondary
• 25 days annual leave + public holidays
• Regular socials
• Private Medical Insurance incl. mental health, dental, vision
• Generous referral scheme
• Work from home setup