Enterprise Customer Success Manager - GridGain

📋 Description

• Onboard and drive adoption across the customer lifecycle.
• Guide onboarding for MariaDB/GridGain deployments; advise best practices.
• Set regular cadence for portfolio reviews and milestones.
• Act as trusted advisor and advocate for customers.
• Articulate growth plans and track in success plans.
• Coordinate with AEs and engineers for upgrades and migrations.

🎯 Requirements

• 2-4 years in enterprise software customer-facing roles.
• Preferred 1-2 years of technical IT/support experience.
• Ability to develop and maintain C-level relationships.
• Ability to deliver ROI analyses for your portfolio.
• Strong understanding of MariaDB & GridGain features and use cases.
• Can articulate new features and releases of MariaDB GridGain.

🎁 Benefits

• Health, life, and disability insurance.
• 401(k) plan and FPTO.
• Paid holidays and parental leave.
• Flexible work environment with remote options.