Enterprise Customer Success Manager - NY

📋 Description

• Strategic Account Management with high-value customers.
• Guide customers in optimizing Sigma Computing's platform to gain actionable insights.
• Develop strategies to maximize Net Dollar Retention (NDR) and reduce churn.
• Advocate for features and integrations with product teams to drive satisfaction and retention.
• Create and execute success plans aligned with customer goals.
• Design and deliver training, webinars, and workshops to boost adoption.

🎯 Requirements

• Bachelor’s or Master’s in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative roles in SaaS/BI analytics.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and relationship-building abilities.
• Proven ability to manage and grow accounts with a focus on NDR.

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off
• Paid bonding time for new parents
• Traditional and Roth 401k
• Commuter and FSA benefits