Enterprise Customer Success Manager (Remote)

📋 Description

• Advocate for customer needs across lifecycle; align to objectives.
• Collaborate with account team to develop account plan.
• Drive adoption, retention, and overall customer satisfaction.
• Build partner-focused relationships with key contacts.
• Resolve customer concerns with internal teams.
• Monitor and report Customer Health Metrics (usage, churn risk).

🎯 Requirements

• 5+ years in Enterprise Customer Success or related role.
• Experience with pricing, quoting, rebates or analytics in B2B.
• Understanding of quote-to-cash and dynamic pricing.
• Proficient with sales methodologies (Challenger, MEDDPICC).
• Governance for complex software implementations.
• Enterprise account management across geographies.

🎁 Benefits

• Flexible work from home or office.
• Unlimited PTO for vacation, sick, mental health.
• 4 recharge days quarterly company-wide pause.
• 16 weeks paid parental leave with benefits.
• $110/month for cell phone and internet.
• High-end laptop provided (Windows or Mac).