Enterprise Customer Success Manager - Upper Midwest Region

📋 Description

• Strategic account management with decision-makers in high-value accounts.
• Analytics expertise: guide customers in optimizing Sigma's platform and deriving insights.
• Maximize net-dollar retention (NDR) via upsell, cross-sell, and churn reduction.
• Advocate for features and integrations to boost satisfaction and retention.
• Create and execute success plans aligned with customer goals.
• Design and deliver training, webinars, and workshops to boost adoption.

🎯 Requirements

• Bachelor's or Master's degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative roles in SaaS/analytics/BI.
• Experience navigating complex enterprise sales with multiple priorities and stakeholders.
• Strong analytical skills with ability to solve complex problems using data.
• Excellent communication and interpersonal skills; ability to build trust and drive engagement.
• SQL, data visualization, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits