Enterprise Support Engineer

📋 Description

• Partner with dedicated clients to optimize BlueCat products using in-depth technical knowledge
• Perform quarterly Health Checks to ensure system performance
• Become the trusted advisor with dedicated customers and ensure recommendations are heard by the right contacts
• Continuously develop skills to manage BlueCat's technology portfolio
• Apply troubleshooting and debugging skills to reach root cause of issues
• Open support tickets with Engineering and provide steps to reproduce

🎯 Requirements

• Deep knowledge of networking protocols; experience debugging network issues (packet capture/analysis)
• Experience with FTP, TFTP, NTP, SNMP, syslog; strong DNS, DHCP and Linux knowledge; 5+ years enterprise
• Excellent communicator who can explain technical issues to non-technical audiences
• Proactive, self-starter with a commitment to continuous improvement
• Ability to prioritize and manage multiple projects and resources
• Experience managing enterprise customers and delivering strong customer service

🎁 Benefits

• Comprehensive medical, dental, and vision insurance
• Tax advantaged accounts (HSA, FSA)
• Annual Lifestyle Spending Account (LSA)
• 401(k) with company matching
• Paid parental leave
• Vacation, personal, and wellness days; annual learning budget