Enterprise Support Engineer (Prva Smena) [08h-16h]

📋 Description

• First line of support for customers facing technical issues with network monitoring and analysis.
• Log all customer interactions and technical steps in SFDC.
• Determine nature of the problem, ask clarifying questions and leverage diagnostic tools.
• Resolve common issues using KB articles, prior training, and testing in lab.
• Enter bugs and feature suggestions with supporting information when needed.
• Escalate unsolved issues to Tier 3 with prerequisite information.

🎯 Requirements

• BS degree in science or equivalent work experience.
• 2+ years experience in a technical support role.
• Basic understanding of servers, networks, routers, and switches.
• Knowledge of NetFlow, SNMP, Routing, LAN, IP SLA, QoS, SSH, and Telnet.
• Ability to diagnose network issues using common debugging tools.
• Basic understanding of security, virtualization, DBs, and Rest APIs.

🎁 Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program