Enterprise Support Engineer, Second Shift [16h-00h]

📋 Description

• Partner with dedicated clients and help them optimize the use of BlueCat products and services
• Perform quarterly Health Checks to ensure system performance
• Become the 'trusted advisor' with dedicated customers
• Continually develop skills to manage BlueCat's technology portfolio
• Apply in-depth troubleshooting and debugging skills to get to root cause of customer issues
• Set up test environments to mirror customer's production set-up and perform tests

🎯 Requirements

• Deep knowledge of networking protocols and experience in debugging network issues (packet capture
• Strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.)
• Thorough understanding of DNS, DHCP & Linux with 5+ years' experience
• Excellent communication skills with ability to explain highly technical issues to non-technical
• Passion for constant improvement
• Ability to prioritize and allocate resources efficiently on multiple projects

🎁 Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program