Enterprise Support Specialist (Bengaluru, India)

📋 Description

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution
• Partner closely with Sales teams to guide large scale organizations through complex workspace
• Operate as the voice of the customer, capturing both product and process gaps in the experience and
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug

🎯 Requirements

• 2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise
• Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
• Familiarity with system administration for large end-user communities or guiding customers through
• Ability to assess the business impact of technical issues to drive cross-functional alignment