Enterprise Support Specialist - EMEA (German speaking)

📋 Description

• Manage and prioritise Enterprise support tickets across account administration, feature
• Troubleshoot and resolve standard support issues by analysing root causes and applying established
• Support Admins through scheduled calls to guide issue resolution, key workflows, and best
• Partner with Sales and CSM teams to provide technical and back-office support during onboarding and
• Apply working knowledge of Canva enterprise features (e.g. SSO/SCIM, Brand Kit, User Management) to
• In addition to the core responsibilities, this role will also contribute to our Strategic Pod

🎯 Requirements

• You bring a strong problem-solving, clear communication, and a customer-first mindset
• You communicate clearly and confidently, adapting your approach to support both customers and
• You have strong English communication skills and are fluent in German (spoken and written).
• You’re comfortable troubleshooting a range of technical and account-related issues, using sound
• You build and apply working knowledge of systems like SSO, SCIM, and content management to resolve
• You manage and prioritize your work effectively, maintaining quality while balancing multiple tasks

🎁 Benefits

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup
• Flexible leave options that empower you to be a force for good, take time to recharge and supports