Enterprise Support Specialist - EMEA (German speaking)

📋 Description

• Manage and prioritise Enterprise support tickets across account administration, feature
• Troubleshoot and resolve standard support issues by analysing root causes and applying established
• Support Admins through scheduled calls to guide issue resolution, key workflows, and best
• Partner with Sales and CSM teams to provide technical and back-office support during onboarding and
• Apply working knowledge of Canva enterprise features (e.g. SSO/SCIM, Brand Kit, User Management) to
• Contribute to our Strategic Pod Support program to enhance customer retention, product adoption

🎯 Requirements

• Strong problem-solving, clear communication, and a customer-first mindset
• Communicate clearly and confidently, adapting approach to support customers and internal
• Strong English communication skills and fluent in German (spoken and written)
• Comfortable troubleshooting technical and account-related issues, using sound judgement to analyse
• Build and apply working knowledge of systems like SSO, SCIM, and content management to resolve cases
• Manage and prioritize work effectively, maintaining quality while balancing multiple tasks

🎁 Benefits

• Equity packages
• Inclusive parental leave policy that supports all parents & carers
• Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge