Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

📋 Description

• Develop expertise across Figma products to diagnose inquiries
• Manage customer cases via email from start to resolution
• Guide large organizations through complex workspace setups with Sales
• Represent the voice of the customer and surface product gaps with data
• Own high-risk escalations and coordinate with partners to resolve
• Identify trends and advocate for bug fixes and improvements

🎯 Requirements

• 3+ years in technical SaaS support, Enterprise
• Troubleshoot SAML/SSO and SCIM for large orgs
• Experience guiding large end-user communities through complex implementations
• Translate tech issues into business impact for cross-functional priorities
• Nice to have: Adobe XD, Sketch, Framer; AI concepts familiarity

🎁 Benefits

• Hybrid role from the London hub
• Grow as you go—learn and develop skills
• Equal opportunity workplace with accommodations
• Collaborative, cross-functional team environment