Entry Level Business Support Specialist

📋 Description

• Respond to and resolve user inquiries, providing timely support for in-house applications
• Monitor and manage administrative changes within the system to ensure optimal functionality
• Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications
• Assist in the documentation of support processes, FAQs, and system updates
• Provide end-user training and guidance on the proper use of applications when needed
• Identify recurring issues and collaborate with the development team to improve the user experience

🎯 Requirements

• Prior experience in a systems support role
• Strong communication and interpersonal skills (verbal and written)
• Strong organizational, troubleshooting and problem solving skills
• Capability to learn new software functionality and systems
• Understanding of business process flow and design
• Associates degree in life sciences, computer science, or another related science or engineering

🎁 Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays and vacation
• Dental and vision options