Respond to client inquiries and provide technical support via phone, email, or chat.
Diagnose and troubleshoot client technical issues.
Document and track client issues using a ticketing system.
Escalate unresolved issues and follow up until resolution.
Stay current with product knowledge and industry trends.
Travel within Wellington; company vehicle provided.

🎯 Requirements

NZ citizen or permanent residency required.
NZ Driver's License (Full or Restricted) required.
Windows 11
Windows Server 2022
Azure Active Directory
FortiGate

🎁 Benefits

Friendly team environment with strong support network.
Work with latest IT technologies.
Internal career growth for high performers.
Certification Bonus Program.
EAP Program – three free sessions per year.
Supplier product discounts.

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