Entry Level Support Engineer

📋 Description

• Based at client sites in South and Mid Canterbury; company vehicle provided.
• First point of contact for IT issues; manage the ticket board; deliver service.
• Communicate with non-technical users; prioritize and troubleshoot issues.
• Collaborate with cross-functional teams to resolve issues.
• Complete daily timesheets; local travel across sites.

🎯 Requirements

• Must be NZ citizen or permanent resident
• Must have NZ driver license (full or restricted)
• Respond to client inquiries and provide technical support
• Diagnose and troubleshoot technical issues
• Document and track client issues using a ticketing system
• Stay up to date with product knowledge and industry trends

🎁 Benefits

• Friendly team environment with strong tech support network
• Continuous training and development opportunities
• Internal career growth for high performers
• Certification Bonus Program
• EAP Program — three free sessions per year