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NewEraTech

Entry Level Support Engineer

On site
Engineering
Added
6 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

azure active directory windows 11 windows server 2022 printers/copiers switching (ruckus, hp, allied telesis)
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📋 Description

  • Respond to client inquiries and provide technical support via phone, email, or chat
  • Diagnose and troubleshoot technical issues reported by clients
  • Document and track client issues using a ticketing system
  • Escalate unresolved issues to appropriate teams and follow up until resolution
  • Stay up to date with product knowledge and industry trends for timely support

🎯 Requirements

  • Windows 11
  • Windows Server 2022
  • Azure Active Directory
  • FortiGate Firewalls
  • Switching (Ruckus, HP, Allied Telesis)
  • Wireless (Ruckus, Aruba/HP, Aerohive)

🎁 Benefits

  • Friendly team environment with strong tech support network
  • Opportunity to work with IT's latest technologies
  • Internal career growth for high performers
  • Certification Bonus Program to earn while you learn
  • EAP Program – Three free sessions per year
  • Referral Bonus Initiative
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