Nice

51-200 employees
169 jobs posted

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Escalation and Incident Engineer

Customer Support

Added

15 days ago

Location

🇩🇪 Düsseldorf

Type

Full time

Salary

Salary not provided

Related skills

documentation technical support linux windows on-call

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📋 Description

Act as first point of contact for issues
Diagnose and troubleshoot technical issues
Document procedures and resolutions
Collaborate with engineering to resolve issues
Participate in on-call rotations

🎯 Requirements

Experience in technical support
Knowledge of Windows/Linux
Familiarity with support tools
Strong communication and problem-solving

🎁 Benefits

NICE-FLEX hybrid model: 2 days in-office, 3 days remote
Global company with career opportunities across roles and locations
Collaborative, fast-paced and creative environment

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