Work with a world-class enterprise technical support team.
Own and drive escalated support issues and incident response as needed.
Collaborate with engineering and product management to improve processes and tools.
Lead weekly technical team calls with other technical leads.
Assist and mentor frontline support engineers.
Work on general support tickets as required.

🎯 Requirements

7+ years of experience supporting large enterprise customers.
Strong networking background: TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS.
Experience with network security tech: Proxies, NG Firewalls, SSL/IPSec, VPNs, DLP, SSO.
Unix/Linux and Windows system administration; AD/LDAP experience desirable.
Troubleshooting with tcpdump and protocols like TCP/IP, NTP, DNS, DHCP.
Web tech: JSON, XML, SOAP, REST, HTML5, JavaScript.

🎁 Benefits

Open desk layouts and collaborative spaces.
Catered lunches and office celebrations.
Employee recognition events and AWON.

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