Zscaler

5,001-10,000 employees
180 jobs posted

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Escalation Engineer - Cloud

Customer Support

Added

7 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

azure terraform cloudformation aws gcp

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📋 Description

Engaging with customers on escalated support issues or important customer situations
Participating in a 24x7 Support Operation and 24x7 on-call rotation
Working with Engineering and assisting the customer with testing or troubleshooting
Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
Document incident resolutions in the technical support database

🎯 Requirements

Problem-solver who thrives on solving complex tech challenges
Customer-obsessed with empathy for stakeholders
Operate with urgency, balancing speed and quality
High-trust collaborator and team-oriented
Owner mindset with bias for action

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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