Escalation Fastlane Specialist

📋 Description

• Serve as primary contact for operations escalations raised by Sales and CS.
• Own end-to-end resolution with timely updates to stakeholders.
• Handle KYC/Account approval tickets at K5-K7 levels.
• Analyze escalation trends to drive root-cause resolution.
• Flag high-risk or sensitive cases to senior leadership for swift mitigation.
• Maintain processes and policies to ensure compliant escalations.
• Continuously seek opportunities to improve escalation handling procedures.

🎯 Requirements

• Bachelor's degree.
• 5+ years in Operations or Customer Care with Payoneer-specific processes.
• Excellent communication and cross-functional engagement.
• Strong collaboration and the ability to manage multiple priorities.
• Proactive problem-solver with attention to detail.
• Solid understanding of Payoneer KYC requirements.
• Customer-centric mindset with a solutions focus.
• Self-driven, results-oriented and ownership to drive resolutions.

🎁 Benefits

• Payoneer Ways of Working
• Learning and development opportunities
• Collaborative, accountable culture
• Diversity and inclusion commitment
• Equal opportunity employer