Escalation Manager

📋 Description

• Serve as the primary operations leader and escalation point for high-priority safety and
• Partner with local leadership, Engineering, and Safety to direct immediate response actions and
• Lead Operations teams in the swift execution of escalation pathways and response plans. Collaborate
• Standardize escalation frameworks and playbooks to ensure consistency across markets and partners.
• Model composure and decisive leadership while managing high-pressure incidents. Serve as a trusted

🎯 Requirements

• Proven experience in high-pressure operational environments such as network operations, aviation
• Mastery in real-time critical thinking and de-escalation, prioritizing safety and continuity during
• Exceptional verbal and written skills with the ability to provide authoritative direction to
• Experience with workflow management tools, escalation systems, and knowledge management; ability to
• Bachelor9;s degree, or in lieu of a degree, an additional 4+ years of program management
• Willingness to work rotating shifts, including nights, weekends, and holidays, to provide 24/7

🎁 Benefits

• The salary range listed below is for US locations; exact range depends on location, experience, and
• Eligible for discretionary bonus program, equity, and company benefits.