Reporting into the Head of Customer Success within the Customer Enablement team
Assigned to customers with significant dissatisfaction to restore a positive state
Monitor and escalate risk appropriately
Work with Sales and Customer Success to maximize new business or renewal
Coordinate timely customer feedback and suggest process improvements

🎯 Requirements

A skilled negotiator showing resilience during high-tension customer exchanges
Significant exposure to the software industry
Excellent communication skills, both written and verbal
Capacity to use initiative and work alone or as part of a team as required
Experience of the automotive market
English essential; French/Portuguese/German/Dutch advantageous

🎁 Benefits

Inclusive environment to thrive; commitment to diversity
Be rewarded for your efforts with competitive pay and benefits
Collaborate with industry experts from around the globe
AI tools to boost creativity and productivity

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