Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム

📋 Description

• Lead high-priority safety and operational escalations for Waymo Driver operations.
• Coordinate with local leadership, Engineering, and Safety to execute rapid response plans.
• Capture and communicate updates to executives; maintain authoritative incident info.
• Lead post-incident reviews and drive improvements to playbooks and workflows.
• Standardize escalation frameworks and ensure safety/regulatory compliance.
• Promote a culture of safety and accountability across teams and partners.

🎯 Requirements

• Bachelor’s degree or 4+ years in high-pressure environments (e.g., aviation, emergency response).
• Real-time decision making with safety and operational continuity focus.
• Executive communication skills; clear cross-functional briefings.
• Experience leading post-incident reviews and translating data to actions.
• Operational knowledge of escalation playbooks and change management.
• Bilingual in Japanese and English; available for 24/7 rotating schedule.

🎁 Benefits

• Join a global team delivering the Waymo Driver platform.
• Work in a hybrid role in Tokyo with growth opportunities.
• Collaborative environment promoting safety, accountability, and innovation.