Escalation Manager, Event Response Team

📋 Description

• Critical Escalation Leadership: Serve as the primary incident leader and escalation point for
• Cross-Functional Coordination: Partner with local leadership, Engineering, and Safety to direct
• Incident Review & Continuous Improvement: Lead structured post-incident reviews to identify
• Operational Excellence & Technical Knowledge Retention: Standardize escalation frameworks and
• Leadership & Safety Culture Building: Model composure and decisive leadership while managing

🎯 Requirements

• Bachelor's degree (or 4+ years equivalent experience) with a proven background in high-pressure
• Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to
• Exceptional verbal and written skills, with the ability to provide authoritative direction to
• Demonstrated skill in leading post-incident reviews, translating data-driven trends into actionable
• Bilingual fluency in Japanese and English, with the flexibility to work a 24/7 rotating shift