Escalations Specialist

📋 Description

• Provide world class customer service in all consumer based interactions demonstrating active
• Resolved all forms of general customer complaints and inquiries from escalated tickets, including
• Research check payments through check processing systems to ensure payments applied correctly
• Review calls to validate customers complaints and concerns, properly de-escalate customer concerns
• Provide outbound call support as needed to close escalated related issues, system failures or
• General servicing and response to customer escalations and aid customers with online chat, email

🎯 Requirements

• High School diploma (or GED) with a minimum of 2+ years telephone operations or business
• Ability to provide an outstanding customer service
• Flexible availability to work hours of operation that currently include early mornings, evenings
• Demonstrated success previously adhering to a set schedule and meeting or surpassing WFM call
• Ability to work at fast pace - must be ready and motivated to learn the processes quickly and help
• Excellent people skills; organized and detail oriented

🎁 Benefits

• Compensation & Bonus: $21/hr + annual bonus
• Work-Life Balance: Hybrid schedule with just two collaborative days in-office (Wed/Thu).
• Comprehensive Health & Wellness: 100% employer-paid health, dental, and vision insurance
• Rest & Time Off: 20 days of paid time off in your first year (increasing annually) plus paid
• Continuous Learning & Family Support: Free access to Udemy courses, child and pet care credits
• Daily Perks & Community: Onsite kitchen loaded with snacks and monthly catered team lunches.