Especialista de Enablement II

📋 Description

• Lead continuous training and enablement initiatives for Customer Success, Setup, and Activation
• Develop, organize, and continuously update practical support materials, including playbooks
• Act as a central communication point for product updates and launches, translating complex changes
• Monitor the adoption and effectiveness of tools, training programs, and enablement initiatives
• Measure the impact of enablement activities on productivity and operational outcomes across
• Collaborate with cross-functional stakeholders, particularly Product, Operations, and leadership

🎯 Requirements

• Previous experience structuring and executing Enablement, Training & Development, or Operations
• Strong internal communication skills, with the ability to translate complex product updates into
• Experience creating structured resources such as playbooks, operational guides, quick-reference
• Analytical mindset with the ability to monitor training adoption and evaluate the impact of
• Strong stakeholder management and collaboration skills, particularly when working across Product
• Experience in the technology sector, particularly EdTech, SaaS, or B2B environments, is a plus.

🎁 Benefits

• Flash food and/or meal allowance.
• SulAmérica health and dental insurance.
• Transportation allowance for applicable in-person and hybrid positions.
• Extended maternity and paternity leave.
• Childcare assistance.
• Wellhub and Zenklub partnerships supporting physical and mental well-being.