Especialista em IA e Orquestração de Agentes

📋 Description

• Provide first-level support to partners and internal teams, answering questions and clarifying
• Manage chargeback and dispute processes, addressing operational questions and handling overdue or
• Monitor the effectiveness of existing antifraud rules and recommend adjustments, improvements, and
• Analyze discrepancies in facial biometric validation processes and make accurate decisions
• Evaluate fraud and risk cases while maintaining a strong focus on internal controls, regulatory
• Identify patterns, bottlenecks, and opportunities for improvement across fraud prevention workflows.

🎯 Requirements

• Availability to work 40 hours per week.
• Previous experience in fraud prevention within financial operations.
• Practical experience analyzing risk and fraud cases and making decisions involving approval
• Experience working in high-volume operational environments with defined SLAs, such as
• Previous experience in fintechs, digital banks, payment companies, or related financial-services
• Bachelor’s degree in Administration, Economics, Accounting, Information Technology, or a related

🎁 Benefits

• Fully remote work model.
• National health insurance with no coparticipation.
• Flexible allocation of meal and food benefits according to employee preference.
• Discounts on medicines and health-related products.
• Company-provided work equipment, including notebook, headset, mouse, and other necessary tools.
• Referral bonuses for successful hires.