Especialista em Sistemas Externos (SaaS)

📋 Description

• Provide functional and operational support for SaaS-based systems and external apps.
• Manage and resolve service requests, incidents, and improvements per SLAs.
• Administer and support solutions like ServiceNow and related ITSM platforms.
• Assist with system integrations, troubleshooting, and user support.
• Participate in SaaS enhancement initiatives and tech projects.
• Monitor system performance and identify opportunities for process optimization.

🎯 Requirements

• Proven experience with SaaS solutions and cloud-based business apps.
• Hands-on ServiceNow administration and support.
• Experience in AMS, application support, and operational sustainability.
• Experience handling incidents, service requests, improvements, and tech projects.
• Strong troubleshooting and analytical skills to resolve system issues.
• Ability to collaborate with users, technical teams, and stakeholders.

🎁 Benefits

• Remote work opportunity based in Brazil.
• 2-month contract with potential renewal.
• Work with enterprise SaaS platforms and tech solutions.
• Exposure to application management, integrations, and digital transformation.
• Professional development through challenging technology support projects.