Especialista en Atención al Cliente I RF

📋 Description

• Attend calls and resolve inquiries
• Meet quality and SLA goals
• Provide basic technical support
• Inform about products and services
• Manage renewals and refunds
• Retain customers and handle objections

🎯 Requirements

• Completed high school diploma
• B2 in English - excellent verbal and written communication skills
• Ability to multitask and manage multiple systems
• Active listening skills and customer understanding
• Logical thinking for analysis and problem-solving
• Basic handling of technological tools (CRM, email, internal systems)