Especialista Suporte Atendimento III

📋 Description

• Investigate operational issues and perform detailed diagnostics to identify root causes and
• Create visual materials and communication assets to support internal initiatives
• Map existing workflows, identify inefficiencies, and develop, implement, and monitor continuous
• Lead and coordinate projects involving multidisciplinary teams, ensuring alignment on objectives
• Collaborate with business areas involved in customer service, customer experience, relationship
• Facilitate discussions, workshops, and collaborative activities with internal teams and business

🎯 Requirements

• Currently pursuing or holding a completed higher education degree
• Experience with business processes, customer service, customer experience, relationship management
• Strong analytical thinking, critical judgment, logical reasoning, and ability to work with numbers
• Ability to map processes, develop improvement plans, monitor initiatives, and coordinate projects
• Excellent verbal and written communication skills, interpersonal abilities, and confidence to
• Proficiency in Microsoft Office and ability to prepare structured reports, executive presentations

🎁 Benefits

• Salary: R$ 2,300.00 per month
• Fully remote work model
• Working hours 9:00 a.m. to 6:00 p.m.
• Work schedule of 200 hours per month, Monday to Friday with weekends off
• Transportation support according to applicable benefit policy
• Meal and/or food allowance