[EU] Lead IT Engineer

📋 Description

• Responsible for EU and global IT desktop operation and maintenance, terminal management, office
• Perform foundational IT operations tasks, including OS installation/configuration, user access
• Analyse and clarify EU and global end-users technical inquiries as wells as manage IT AI Ticketing
• Configure, monitor, and maintain daily operations of office network infrastructure (routers
• Participate in office network planning, including new office network deployments and adjustments to
• Monitor the status of core business systems, respond to alerts promptly, and maintain incident logs

🎯 Requirements

• Degree in Computer science, Information Technology or equivalent
• Candidates with at least 3 years and above experience in IT operations and Level 1 / Level 2
• Familiar with Mac/Windows laptop operation and maintenance
• Familiar with Google Suite and various common office application system operation and maintenance
• Have certain projects implementation and management experience
• Possess good learning, communication and independent problem-solving abilities

🎁 Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal