European Customer Service Process & Analytics Manager (m/f/d)

📋 Description

• Mapping and analyzing end-to-end Customer Service processes across Europe
• Creating process flows, workflows, SOPs, and supporting documentation
• Developing and maintaining RACI matrices
• Producing regular operational, KPI, and management reports
• Developing dashboards, scorecards, and analytical tools
• Identifying opportunities for automation and supporting continuous improvement

🎯 Requirements

• Bachelor's degree in Business Administration, Operations, Supply Chain, Information Systems, or
• Significant experience in Customer Service, Order-to-Cash, Process Improvement, or Business
• Fluent in English
• Strong experience with process mapping and workflow documentation
• Experience developing management reporting and KPI dashboards
• Experience supporting automation and continuous improvement initiatives