Executive Community Relations Lead

📋 Description

• Triage executive escalations before they reach the public eye, assess severity, and route or
• Draft responses to high-visibility issues on X, Discord, and Reddit, calibrating tone to the
• Own cases involving prominent traders, creators, and public figures from first contact through to
• Coordinate with Communications on customer-facing messaging during live incidents, making sure what
• Monitor community channels for emerging issues and surface them to the right teams before they grow.
• Brief Product and Policy on patterns coming out of escalations and community feedback, turning

🎯 Requirements

• 4 or more years in executive escalations, executive customer relations, or community management at
• Exceptional writing skills with sharp instincts for tone, able to shift register between a direct
• Demonstrated experience handling sensitive, public-facing issues where the response itself carries
• Experience partnering with Communications, PR, or Community teams on coordinated responses during
• Strong ownership habits: you track every case, follow through without being chased, and don't
• Comfortable making judgment calls quickly with incomplete information and standing behind them.

🎁 Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories