Executive Customer Success Manager, Growth & Expansion

📋 Description

• Design onboarding strategies for multi-location and multi-department orgs.
• Map account structures to identify expansion targets beyond initial contracts.
• Build multi-year growth plans to convert single-department contracts into system-wide partnerships.
• Translate department pilot results into a business case for expansion.
• Position Fullscript's value to executives via discovery meetings, trainings, and reviews.
• Monitor milestones (adoption and revenue growth) to deepen engagement.

🎯 Requirements

• Proven experience managing and expanding enterprise accounts to multi-department partnerships.
• Ability to build relationships with C-suite executives and multi-stakeholder committees.
• Understanding US medical systems, governance, and procurement processes.
• Strategic account planning and stakeholder mapping for growth-focused roles.
• Proficiency in CRM tools such as Salesforce and Gong; strong analytical skills.
• Excellent listening, negotiation, and executive communication and presentation abilities.