Executive Director, Program Management, Customer Experience

📋 Description

• Formulate and execute the overarching PMO and Program Management vision for the Customer Experience
• Establish scalable delivery frameworks, governance standards, and operational risk-mitigation
• Serve as the escalation backstop for ownership and scope
• Champion executive-level alignment across cross-functional leadership—including Product
• Maintain a centralized roadmap of program priorities and portfolio health
• Ensure standards are adopted, not just launched

🎯 Requirements

• Bachelor's Degree or equivalent experience
• 8+ years of program, project, or portfolio management experience in a complex, fast-paced
• 7+ years of direct people management experience, including experience managing people managers or
• Advanced knowledge of project management methodologies (Agile, Waterfall, Lean) and enterprise
• Demonstrated experience leading enterprise-wide cross-functional initiatives involving Product
• Demonstrated ability to manage multiple complex initiatives simultaneously, maintain attention to