Executive & Social Media Escalations Expert

📋 Description

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes
• Draft and deliver executive-level team member communications, including summaries, root-cause
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication

🎯 Requirements

• 2+ years previous work experience in production based environment
• 2+ years quantitative or analytical skills focused on solving problems
• High school diploma or GED
• 2+ years of experience drafting written communications for executive-level audiences, with a proven

🎁 Benefits

• Bachelor's Degree
• Advanced Google Suite or Microsoft Office capabilities
• Advanced Operations Certificate (Lean Six Sigma or similar)
• Previous project oversight experience
• Proficiency navigating and working in multi-system environment
• Prior career practice relating to conflict management and providing feedback to others