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customer support sql erp english analytical
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📋 Description

  • Own and progress cases to resolution using available resources
  • Escalate cases in a timely manner
  • Respond with empathy to customers and deadlines
  • Collaborate with teams to resolve issues
  • Document solutions and guidance
  • Increase knowledge of Keyloop product suite

🎯 Requirements

  • Plan and prioritize workloads to meet deadlines
  • Expertise in a Keyloop product/module
  • Analytical, problem solving and troubleshooting skills
  • Excellent communication in local language and English
  • Articulate complex problems clearly
  • Understand customer expectations and objections

🎁 Benefits

  • Inclusive, diverse workplace
  • Competitive pay and progression opportunities
  • Collaborative, global team environment
  • Supportive training and development
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