Experience Apps Support Analyst 1

📋 Description

• Own and progress customer cases to resolution.
• Escalate cases in a timely manner.
• Respond empathetically to customer needs and deadlines.
• Communicate with teams to resolve issues.
• Document solutions and create written guidance.
• Build knowledge of Keyloop products and tools.

🎯 Requirements

• Ability to plan and prioritize workloads to deadlines.
• Expertise with a Keyloop product/module.
• Strong investigative, analytical and problem-solving skills.
• Excellent written and spoken English and local language.
• Able to articulate complex problems simply.
• Understanding of customer expectations and interaction.