Experience Apps Support Analyst

📋 Description

• Own and progress cases to resolution using available resources.
• Escalate cases promptly.
• Respond empathetically to customers and deadlines.
• Coordinate with teams and management for timely resolution.
• Document solutions and write guidance on steps.
• Proactively learn Keyloop products and tools to enhance skills.

🎯 Requirements

• Plan and prioritize workload to meet deadlines.
• Expertise in a Keyloop product/module.
• Investigation, analytical, problem solving and troubleshooting skills.
• Excellent communication in local language and English.
• Able to articulate complex problems clearly.
• Knowledge of customer expectations.

🎁 Benefits

• Global team, career progression opportunities.
• Inclusive workplace and diverse workforce.
• Pay and benefits aligned to performance.
• Equal opportunity employer promoting diversity.
• AI tools to boost creativity and productivity.