Experience Apps Support Analyst

📋 Description

• Own and progress cases to resolution using resources.
• Escalate cases promptly.
• Respond with empathy to customer needs and deadlines.
• Communicate with team and other departments to resolve issues.
• Document solutions and provide written guidance.
• Proactively expand knowledge of Keyloop product and tooling.

🎯 Requirements

• Plan and prioritize workload to meet deadlines.
• Expertise or knowledge of a specified Keyloop product/module.
• Investigation, analytical, problem solving and troubleshooting skills.
• Excellent communication skills in local language and English.
• Able to articulate simple to complex problems clearly.
• Knowledge of customer expectations; ability to influence and overcome objections.

🎁 Benefits

• Inclusive environment that respects diversity.
• Competitive pay and benefits reflecting performance.
• Training and career development opportunities.
• Work with global teams and AI tools.