Experience Standards & Quality Manager

📋 Description

• Act as Aero’s primary Quality ambassador for cabin, lounge, and fleet.
• Build relationships with frequent guests; greet on arrival/departure; handle feedback.
• Observe and evaluate guest experience across scheduled and charter flights.
• Conduct quality audits and walk-throughs to uphold Aero standards.
• Identify gaps and partner to update standards, tools, or training; champion service recovery.
• Partner with Experience leadership to oversee base-level lounge and experience.

🎯 Requirements

• 5+ years managing CSRs in part 91/135 ops.
• Experience flying as CSR in part 91/135 ops.
• Complete Aero Experience Lead Trainer accreditation.
• Complete TSA screening accreditation.
• Strong aviation safety, part 91/135 ops, regulatory compliance, TSA/OSHA knowledge.
• Excellent written and oral communication.
• A passion for service; proven ability to lead and inspire teams.
• Comfortable in a startup; bias for continual improvement.
• Flexible schedule: nights, weekends, holidays; last-minute changes.
• Stand 8 hours; lift up to 100 lb; move around aircraft.
• Tech-savvy; Google Suite, Microsoft Office, Slack, Leon, Darwin.
• Live within 60 minutes of OPA Airport; US Citizen.
• DOT safety-sensitive: pre-employment and random drug testing.