Experiments Team Manager

📋 Description

• Lead and mentor a team of frontline specialists on service quality
• Set clear KPIs for manual workflows and ensure targets met
• Manage shifts in scope; keep morale high during task changes
• Drive process improvements and eliminate inefficiencies
• Oversee daily distribution and completion of manual tasks with accuracy
• Ensure frontline outputs meet internal stakeholders' needs

🎯 Requirements

• 3-5+ years of experience in Customer Support, Customer Success, or Service Operations
• 2+ years in a people leadership role
• Proven experience leading pilot accounts, launches, or process rollouts with measurable impact
• Experience in a Hybrid environment managing keep-the-lights-on and special projects
• Familiarity with Salesforce (SFDC), Genesys, spreadsheets, dashboards, and project tracking tools
• Willingness to follow graveyard shifts, weekends, holidays, and shift changes

🎁 Benefits

• Diversity and equal opportunity employer
• Reasonable accommodation for disabilities
• Job Applicant Privacy Policy available
• No discrimination on protected characteristics
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