Expert - EU RD

📋 Description

• Partner with the team to resolve operational and technical challenges, ensuring new tool
• Lead error-management and Root Cause Analysis (RCA) activities, providing clear issue analysis
• Maintain effective communication with onshore teams, clients and cross-functional stakeholders
• Define, monitor and document process execution, including governance mechanisms to maintain
• Develop a strong understanding of day-to-day operations, identify automation opportunities and
• Ensure the accuracy, consistency and trendability of Reference Data used across NielsenIQ markets

🎯 Requirements

• 5–8 years of experience in Operations, Quality Management and/or client-facing roles.
• Fluent written and spoken English.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify
• Ability to explain technical concepts and train stakeholders with varied levels of expertise.
• Strong understanding of KPIs, operational monitoring and quality-performance management.
• Process-oriented mindset with experience defining, refining and improving processes to strengthen

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)