Family Services Specialist

📋 Description

• Conduct virtual and in-person tours of the facility (about three per day), educating families about
• Host and facilitate webinars that provide education and support to prepaid families, helping them
• Answer incoming calls from families with questions about their prepaid arrangements, providing
• Manage support tickets efficiently, ensuring all family concerns are documented, tracked, and
• Cover for teammates on help desk tickets and phone lines so families are never left waiting.
• Partner closely with our insurance and travel protection partners to coordinate benefits, resolve

🎯 Requirements

• 5+ years of professional experience, with at least 3 years in customer service, customer success
• Front-facing experience such as crisis hotlines, retail, or restaurants is highly relevant.
• Exceptional interpersonal skills with the ability to communicate compassionately and clearly with
• The energy to be "on" all day, moving between tours, calls, and tickets while staying warm and
• A strong desire to become the go-to expert on everything Earth: our process, pricing, contracts
• Strong organizational abilities and attention to detail, particularly when managing multiple cases