Responds to inbound customer communications by phone, live chat, and email promptly in a fast-paced
Answers product questions and provides solutions based on individual needs.
Assists fans with internet orders, returns, exchanges, and warranty claims.
Provides technical/product information to help fans make informed purchases and reduce returns.
Leverages product knowledge to create revenue opportunities for the brand.
Suggests improvements to internal processes to enhance fan experiences.

🎯 Requirements

High School Diploma or GED
Previous customer service experience and internet call center preferred
Ability to work independently with little supervision
Strong time management and organizational skills
Excellent verbal and written communication
Flexible hours; may exceed 40 hours to meet business needs

🎁 Benefits

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