Fan Services Representative

📋 Description

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently
• Answers product questions from fans and provides solutions based on individual needs
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims
• Provides technical and/or product information to help fans make informed purchases and reduce the
• Leverages product and technical knowledge to create revenue opportunities for the brand
• Makes suggestions that improve internal processes and result in enhanced fan experiences

🎯 Requirements

• High School Diploma or GED
• Previous customer service experience and internet call center preferred
• Must be able to work independently with little supervision
• Must be able to manage own workload, time, and organize responsibilities
• Advanced verbal and written communication skills
• Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work

🎁 Benefits

• Base salary $20.05 hourly
• Competitive total rewards strategy
• Numerous benefits and perks
• Specific health and welfare benefits