Fast Track Operations Specialist 2

📋 Description

• Join Twilio’s Fast Track Onboarding team to onboard A2P numbers and provide 1:1 customer engagement.
• Work with global customers, report metrics, and address onboarding needs within defined SLAs.
• Coordinate with operations teams to scale onboarding volumes and maintain compliance guidance for
• Participate in weekly customer calls and log interactions to drive improvements and timely
• Remote-first role with occasional in-person gatherings as needed.

🎯 Requirements

• 2+ years in at least one A2P product or related onboarding/customer support role.
• Experience directly working with clients and managing daily caseloads within SLAs.
• Ability to prioritize tasks, manage projects, and handle up to 12 customer accounts.
• Empathetic, customer-centric, clear communicator (verbal and written).
• Familiarity with Google Workspace (Docs, Sheets, Gemini) and reporting tools.
• Knowledge of CTIA guidelines and general international regulatory requirements.

🎁 Benefits

• Competitive pay and generous time off.
• Healthcare, retirement program, parental and wellness leave (varies by location).
• Remote-friendly environment with opportunities for in-person collaboration.