FC Operations Coordinator - Platform Services

📋 Description

• Own daily coordination across FC Problem Solver tasks with clear ownership, timelines, and resolution.
• Manage intake and ticketing workflow; prioritize requests and route work with documented action plans.
• Track/verify/close tasks; escalate blockers with context for leadership.
• Build/maintain reports showing open work, timelines, recurring issues, and performance.
• Partner with SMEs, AMs, and FC leadership to deliver updates and escalation support.

🎯 Requirements

• Demonstrated experience managing task tracking, work queues, or project coordination in fast-paced operations.
• Proficiency with workflow and task management tools (e.g., Process Street, ticketing systems).
• Strong written communication for clear status updates across stakeholders.
• Ability to manage high-volume operational tasks with urgency and accuracy.
• Experience in e-commerce/fulfillment/3PL with Excel/Google Sheets and reporting tools; familiarity with WMS and AI-assisted workflows preferred.

🎁 Benefits

• Remote work setup required
• Collaborative, cross-functional team environment