Federal Customer Success Manager

📋 Description

• Lead structured customer success motions that accelerate onboarding, adoption, value, and outcomes.
• Help federal customers connect capabilities to objectives and success criteria.
• Provide proactive guidance to maximize solution adoption and value.
• Monitor health, usage, milestones, and signals to identify risks and plan mitigations.
• Manage a portfolio through a scaled, signal-driven engagement model.
• Develop repeatable engagement approaches for high-quality experiences across the portfolio.

🎯 Requirements

• U.S. civilian status is required.
• 4–6 years in Federal Customer Success or similar roles supporting U.S. government.
• Experience with civilian agencies, DoD, or IC customers.
• Strong technical credibility in DevOps, CI/CD, artifact management, or security.
• Strong customer-facing communication and portfolio management.
• GenAI fluency and experience using AI tools.

🎁 Benefits

• Cross-functional collaboration with Sales, Engineering, Product, Support, Services, and Marketing.
• Culture encouraging innovation and responsible use of GenAI.
• Opportunity to impact government software security and modernization.
• Parental leave policy.
• Paid Volunteer Time Off (VTO).